Communication
It has been proven that open, honest, and direct communication will facilitate understanding. Communication is a shared responsibility. It is the key to any good relationship. Individuals can talk all day long, but what are they really saying? Is their communication being understood by the person with whom they are speaking? Failure to be understood is the fault of the speaker. Work to ensure the listener hears your words and understands your intent.
Please learn to communicate as openly as possible. This alleviates any misunderstandings later on in your job. If you don’t feel comfortable doing a certain task the consumer asks of you, talk to him/her about it. Don’t do tasks you do not want to do. Speak to the consumer about this issue in the interview if possible. Ask to be given a clear job description so you will know what to expect. Be direct with your consumer about your concerns. Both the consumer and the attendant are not mind readers. If you need to request a certain day off, you have to ask for it.
There are three basic communication and behavioral responses we use to resolve conflict: passive communication, assertive communication, and aggressive communication.
The assertive person can get their needs met without violating the rights of others. Assertive individuals do not swear, but do not give in as the passive person would; they simply keep reinforcing their needs and wants. Being assertive takes practice. It is not something you can acquire overnight. Assertive persons always start their sentences with I:
- I need you to … . I would like to … .
- I feel this is
what is right for me.
- I would appreciate your help with … .
- I don’t feel so well today, so don’t take it personally.
For more information about communication techniques, consult pages 21-27 of the “Enhancing Independence: A Consumer’s Guide to Personal Assistance Services.”